Terms and Conditions
Terms & Conditions:
Upon booking a tour, or any other product presented in this brochure, you acknowledge and accept to be bound by and comply with the terms and conditions mentioned herein. CTC Travel Group may, occasionally, change these terms and conditions, at it's sole discretion and you agree to be bound by, and comply with, such terms and conditions as they may be modified. All prices are quoted in Canadian dollars, unless otherwise specified. The prices are based on tariffs and currency exchange in effect as of September 6, 2014. All prices are subject to adjustment in the event of changes to the tariffs and exchange rates.
Your travel agent will receive the travel documents no later than 14 days prior to departure. It is the tour participant's responsibility to obtain, at his/her expense, all documentation required by the relevant government authorities, including those for your return to Canada. Ask your travel agent for more details. CTC Travel Group assumes no responsibility for any delay, loss or extra expense incurred as a result of improper or lack of travel documents.
We highly recommend purchasing Travel Insurance at the time of booking. Please contact your travel agent to purchase travel Insurance or visit www.beyourowntravelagent.ca.
Each passenger will have options and opportunity to deviate from the tour return date. Air deviations will be subject to availability and must be requested prior to departure from Canada or the USA. Air deviations will involve an additional cost.
Due to recent fluctuation in exchange rates, prices cannot be guaranteed until payment is received in full. This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or their agencies. In exchange for this guarantee, no refund will be made if costs are reduced. Prices are per person and in Canadian Dollars unless otherwise specified.
Services Not Included in Tour Prices
Cost of passports, excess baggage charges, additional insurance, porterage, unless otherwise indicated in the itinerary, personal items such as laundry, cable, telephone calls, room service, additional beverage service, meals and transfers not included in the tour, tips to the motor coach driver and local guides, which is subject to your satisfaction with their services; any items not specifically mentioned as included. If necessary, vaccinations are at your expense.
CTC Travel Group reserves the right to increase its price. If the price increase is greater than 7%, the consumer has the right to cancel the contract for travel services and be refunded the full amount paid for these services unless the increase is a result of Government imposed taxes or fuel surcharges approved by the Canadian Transportation Agency.
You are required to report any disability requiring special attention to CTC Travel Group at the time of reservation so we can make all reasonable attempts to accommodate the special needs of disabled travelers. In the event of not being able to do so, CTC Travel Group is not responsible for any denial of services by carriers, hotels, restaurants and other independent suppliers. Most transportation services including the touring motor coach are not equipped with wheelchair ramps. We cannot provide individual assistance to a tour participant for mobility, dining, or other personal needs.
Making a Booking
CTC Travel Group accepts bookings through travel agents or on line bookings. All communication regarding the tours as well as all payments and/or refunds are to be conducted through your travel agent. A deposit or full payment, payable by money order, credit card (Visa, MasterCard or Diners Club) is required at the time of booking. Your authorization to use your credit card for deposit and/or final payment indicates your compliance with our booking terms and conditions, whether or not you have actually signed the appropriate draft. Faxed, emailed or verbal authorization of your credit card confirms your reservation. Final payment is due 45 days prior to departure. Reservations made within 45 days of commencement must be accompanied by full payment. CTC Travel Group will forward written confirmation and preliminary travel
information upon receipt of deposit. Travel documents will be sent 2-3 weeks before departure upon receipt of full payment.
No refund can be made for unused portions of the tour, including but not limited to missed meals or sightseeing. If you must withdraw from the tour for reasons such as illness, be sure to obtain a medical certificate in support of any insurance claim. If, for any reason, CTC Travel Group cancels the tour, your money will be fully refunded, in which case CTC Travel Group has no further obligation.
Travelers should be aware that different living standards and practices and different standards and conditions with respect to the provision of utilities, services and accommodation might exist outside Canada and the USA. Hotel ratings are not based on North American standards; therefore, they cannot be compared to ours judged by our domestic standards. CTC Travel Group will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that CTC Travel Group will use every precaution to ensure that adequate measures are taken.
During local or national holidays, certain facilities such as museums, attractions, restaurants, sightseeing tours and even shopping may be limited or not available. Alternatives will be offered whenever possible.
Slight changes in the day-by-day itinerary may occur due to local conditions and or unexpected operational difficulties beyond our control. Also, should it be necessary, local suppliers reserve the right to substitute tours, performances, meals, etc., with those of equal or greater value, with no further obligation.
CTC Travel Group, 1100 Burloak Drive, Suite 300, Burlington, Ontario, Canada L7L 6B2, Toll free 1-866-849-7626 , makes arrangements with reputable suppliers and acts only as an agent for the airlines or contractors providing accommodation, transportation, meals or other services, and accepts no responsibility for the quality of services in hotels, on board aircraft or any vehicle used in connection with the trip, nor for delays, loss or damage of luggage, or accident incurred by passengers resulting from the use of these transportation means, whatever the cause. Also, CTC Travel Group shall not be liable for losses or additional expenses due to customer being late for a service. CTC Travel Group is not liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any transportation, accommodation, meals, tour or other services referred to herein, or resulting from neglect or default of any person harmed, corporation or other entity engaged to supply the same.
CTC Travel Group’s Privacy & Required Travel Documents
CTC Travel Group is committed to protecting the privacy of your personal information. Our agents collect, store,
disclose, use and process personal information about you in order to:
A• Learn about you to initiate, maintain and enhance our relationship with you in connection with our product and service offerings that we may tailor to meet your needs
B• Keep you informed about products and services we offer and that we think may be of interest to you
C• Advise you of products and services offered by other providers that we have screened and approved and that we think may be of interest
D• Administer billing and accounting
E• comply with legal and regulatory requirements
F• Reserve your trip and process the transactions related thereto with our affiliated companies and suppliers who supply and operate some of the travel products and services we sell
By requesting travel reservations through our website, over the phone or in person at any CTC Travel Group location you also grant us your permission to collect, store, disclose, use and process personal information about you.
Le voyageur est seul responsable de l'obtention des documents
exigés de lui par les autorités gouvernementales concernées. Les transporteurs aériens se réservent le droit de refuser l'accès à bord à tout passager ne détenant pas les documents requis par les autorités du pays visité. CTC Travel Group’s “Groupe Voyage Acadie” ne peut être tenu responsable de perte, de vol, ou dommage aux documents (passeport, visa et autres). CHAQUE VOYAGEUR DOIT POSSÉDER UN PASSEPORT ENCORE VALIDE SIX (6) MOIS APRÈS LA DATE DE SON RETOUR au Canada.
CTC Travel Group’s “Groupe Voyage Acadie” n'assume aucune responsabilité en ce qui a trait à la perte ou aux dommages subis aux bagages. CTC Travel Group’s “Groupe Voyage Acadie” conseille au passager de bien identifier ses bagages. Le nombre et poids des bagages permis relève entièrement des règlements du transporteur employé.
Vols et Transporteurs
CTC Travel Group’s “Groupe Voyage Acadie” n'a aucun contrôle ni obligation en ce qui a trait aux horaires, itinéraires de vol et type d'appareil, lesquels sont déterminés exclusivement par le transporteur. Le voyageur (sauf s'il fait partie d'un voyage de groupe accompagné) est tenu de reconfirmer ses vols 72 heures avant la date de départ et/ou retour, auprès de la/des compagnie(s) aérienne(s). Les conditions de transport sont assujetties aux clauses énoncées au billet de transport ainsi qu'aux lois et règlementations gouvernementales. Les billets sont non transférables et non négociables. Les sièges dans l'avion sont assignés par la compagnie aérienne. Vous avez l'obligation de vous présenter avec billet et bagages au comptoir d`enregistrement à l`aéroport au moins 3 heures avant l'heure de depart, à défaut de quoi vous pourriez perdre votre réservation et votre place pourrait être assignée à un autre voyageur, sans recours contre qui que ce soit.
It is the passenger's responsibility to obtain, at his own
expense, all documentation required by all relevant government authorities. In the event that the passenger does not possess the documentation required by the destination or the carrier, the carrier reserves the right to refuse boarding the passenger. The Tour Operator is not responsible for loss, theft or damage of travel documents (passport,visa and others). EACH PASSENGER MUST HAVE A PASSPORT WHICH IS VALID 6 MONTHS AFTER THE RETURN DATE TO CANADA.
No responsibility is accepted for loss of or damage to luggage or any of
the passenger's belongings. CTC Travel Group advises passengers to properly identify their luggage. The air carriers may also impose fees if weight or size limits on checked or carry-on luggage are exceeding the carrier's regulations.
Flights and Carriers
CTC Travel Group has no control or obligation regarding hours, itineraries, flights and type of plane, which are determined exclusively by the airline company. The customer (except if he is part of an escorted group) must reconfirm his flight 72 hours before departure date and/or return date with the airline company. The conditions of transportation are subject to the terms and conditions stated on the tickets and also subject to governmental laws and regulations. The tickets are neither transferable nor negotiable. Seat assignment is done by the carrier. You must check-in at the carrier's counter, with travel documents and luggage, at least 3 hours before departure time, failing which you might lose your reservation and have your seat(s) assigned to other passengers, with no right to contest on your part.
CTC Travel Group Websites